Customer Success Specialist, US

Job Details

Posted 3 months ago

What You’ll Do:
As our Customer Success Specialist, you will be the bridge between our technology and the
people who use it. You will play an instrumental role in ensuring our customers receive
unparalleled support, insights, and understanding of our products, helping them achieve optimal
results on their farms.
Key Responsibilities:

  1. Onboarding Excellence: Guide our users – both dealers and growers – through a
    seamless integration process, ensuring they are confident in using our platforms and
  2. Training & Development: Conduct virtual and in-person training sessions, showcasing
    the capabilities and features of our software solutions.
  3. Feedback Management: Be the listening ear for our users, gathering feedback and
    channeling it to our product teams for continuous improvement.
  4. Account Management: Monitor user accounts to ensure they’re deriving maximum
    value from our solutions, intervening proactively when challenges arise.
  5. Relationship Building: Establish and maintain strong relationships, understanding each
    customer’s unique needs and how our solutions can meet them.
  6. Technical Support: Provide first-level troubleshooting assistance, collaborating with our
    tech team for more complex issues.
  7. Performance Reviews: Host periodic review sessions with users by analyzing customer
    data to demonstrate product value and improve customer experience.
  8. Stay Updated: Keep a finger on the pulse of agri-tech trends, ensuring you’re always
    prepared to address user inquiries and needs.
    Who You Are:
  • A degree holder or with equivalent experience in a related field.
  • Naturally inclined towards customer service with a prior track record in customer-facing
  • Passionate or curious about the agri-tech domain.
  • Tech-savvy and quick to learn new software tools.
  • An outstanding communicator, both in writing and verbally.
  • Problem-solving should be second nature to you.
  • Fluent in collaboration and comfortable in a fast-paced start-up environment.

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